Personal Information Protection
Solicitation policy on Financial Products
The Hongkong and Shanghai Banking Corporation Limited declares the following Solicitation Policy on Financial Products in accordance with Law on Sales of Financial Products.
Privacy & Security
To preserve the confidentiality of all information you provide to us, we have adopted the following privacy principles:
By maintaining our commitment to these principles, we at HSBC will ensure that we respect the inherent trust that you place in us.
Security is our top priority. HSBC will strive at all times to ensure that your personal data will be protected against unauthorised or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data.
Our web servers are protected behind firewalls and our systems are monitored to prevent any unauthorised access.
All practical steps will be taken to ensure that personal data will not be kept longer than necessary and that HSBC will comply with all statutory and regulatory requirements concerning the retention of personal information.Security Assurance
Both you and HSBC play an important role in protecting against online fraud. You should be careful that your bank account details including your User ID and/or Password are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorised use of it. Do not share your User ID and/or Password or allow access or use of it by others. If you think your User ID and/or Password has been disclosed to a third party, is lost or stolen and unauthorised transactions may have been conducted, please inform us immediately. We endeavor to put in place high standards of security to protect your interests.Collection of Personal Information
Our visit to this site may be recorded for analysis on the number of visitors to the site and general usage patterns. Some of this information will be gathered through the use of 'cookies'. Cookies are small bits of information that are automatically stored on a person's web browser in their computer that can be retrieved by this site. Should you wish to disable these cookies you may do so by changing the setting on your browser. However, you may be unable to enter certain parts of our website.
Occasionally we may collect personal information from visitors to this site. Such information is only collected from individuals who voluntarily provide us with their personal information. We may use this information to advise them of products, services and other marketing materials which we think may be of interest to them. We may also invite visitors to this site to participate in market research and surveys and other similar activities.
If we do ask you to provide personal information, we will always specify the purpose for which such personal information is collected and ensure that it is only used for the purpose specified at the time of collection.
Alternative Dispute Resolution procedures for Complaints and Dispute
Disclosure pursuant to the Banking Act Article 12-3
The Customer Complaint and Dispute Resolution Procedures for Registered Financial Institution business (securities related business), based on the Financial Instruments and Exchange Act Article 37-7, are set out below;
2. The customer complaint and dispute resolution procedures provided by JBA are also available for this area.
Best Execution Policy
This Best Execution Policy establishes the policy and method in order to execute orders on the best possible terms for the client as stipulated in Article 40-2, Paragraph 1 of the Financial Instruments and Exchange Law.
When HSBC Securities (Japan) Limited (“HSBC Japan”) receives an order from a client involving securities listed on financial markets in Japan, we will do our best to execute the order in accordance with the following policy, unless the client provides other instructions concerning how the transaction should be executed.
(1) Applicable securities
(2) Method for executing orders on the best terms
We will handle all orders received from clients as brokerage orders and will not serve as the direct counterparty for these transactions.
All orders from clients concerning listed stocks, etc. will be executed on financial markets in Japan. We will not use off-exchange transactions, including proprietary trading systems (PTS).
(3) Reason for selection of a particular method
We use financial market rather than off-exchange transactions because we believe that financial market transactions are better from the clients’ standpoint. Financial markets attract a large volume of orders from investors, resulting in greater liquidity, a better possibility of completing a transaction, faster transactions, and other advantages.
For securities listed on multiple financial markets, we use the market with the highest liquidity because we believe that this is in the best interests of the client.
(4) Other items
Our obligation involving the best execution of orders is not restricted to the price. We are obligated to execute orders in the best manner by also taking into account cost, speed, reliability and many other factors associated with the order. Consequently, there may be instances where, following the execution of an order, the terms do not appear to be the best possible based on price alone. However, it is not possible to use solely the price as the basis for determining whether or not a particular transaction is in violation of the best-execution obligation.
Fraudulent Use of the HSBC Name for Investment Solicitation
It has recently come to our attention that third parties (see list below) are fraudulently portraying themselves as belonging to the HSBC Group for illegal financial gain, using registered trade names such as "The Hongkong and Shanghai Banking Corporation Limited", "HSBC" and "HSBC Private Bank". Should you have any suspicion that you have been approached by a fraudulent third party, please exercise caution and contact us
The following organisations have no relationship to the HSBC Group:
It has recently come to our attention that a third party(s) is fraudulently portraying itself as belonging to the HSBC Group and using the email address "email@example.com" to send spam email. Please be advised that this email address does not belong to the HSBC Group and that we do not send payment related correspondence to multiple customers using a single email. Should you receive such an email, please delete it immediately, without opening any of the attachments.
Fraudulent individuals can make an email look as if it comes from someone else. Identifying a fake email can be difficult and fraudsters constantly change their methods. However the fake emails often display some of the following characteristics:
It is very easy for fraudulent individuals to develop a fake website. However, here are some tips to help identify them:
POLICY ON CONFLICTS OF INTEREST (Summary)
HSBC Holdings plc, its subsidiaries and associates (HSBC Group) is a global organisation which provides an extensive range of financial services to its customers around the world. In Japan, HSBC Group entities include branches of The Hongkong and Shanghai Banking Corporation as well as HSBC Securities (Japan) Limited and HSBC Global Asset Management ( Japan) KK.
As the HSBC Group engages in a wide range of commercial and investment banking, brokerage, funds management, hedging transactions and investments it is possible that companies or businesses within the HSBC Group may from time to time potentially have interests which conflict, or potentially conflict, with its customers・interests or with the duties that it owes to its customers.
The types of conflicts include (a) those arising between the interests of HSBC on the one hand and with the interests of its customers on the other, (b) those conflicts between different customers, and (c) conflicts between an employee of HSBC Group and a customer.
For example, HSBC Group may trade proprietary positions in a security when at the same time another business or entity within HSBC Group may have information about future transactions with customers in relation to that security. HSBC Group may also provide advisory and financing services to one customer in respect of a bid and seek to provide financing services to another customer in respect of the same bid.
HSBC Group has therefore established comprehensive Conflict of Interest Management procedures which are designed to identify and manage such potential conflicts of interest. A key element of such procedures is that HSBC Group staff engaged in different business activities involving a potential conflict of interest must carry on those activities independently of one another.
In Japan, the Compliance Department, which is managed independently from business departments, is the responsible department for Conflict of Interest Management. The Compliance Department identifies potential conflicts of interest by monitoring the necessary business information and where applicable taking appropriate measures to manage and control conflicts of interest when they arise. These control procedures include organisational measures and administrative arrangements to safeguard the interests of customers and clients.
Where necessary, HSBC Group maintains arrangements which restrict the flow of information to certain employees in order to protect its customers' interest and to prevent improper access to customer information. Rules are also in place to prevent insider dealings by employees of HSBC Group.
In certain circumstances, HSBC Group may consider it appropriate to disclose a potential conflict of interest to a customer and obtain the customer's formal consent to proceed. However, HSBC Group will decline to act in any circumstance where a customer declines to give consent or where it considers that the potential conflict of interest cannot be managed without risk of damage to the interest of any customer.
The scope of conflicts of interest management is the activities of The Hongkong and Shanghai Banking Corporation Limited, HSBC Securities (Japan) Limited, HSBC Global Asset Management (Japan) KK and all other HSBC Group companies worldwide which engage in financial business. Please be advised that HSBC Global Asset Management (Japan) KK does not share individual customer information with remaining HSBC Group companies.
Any customer requiring more details of our Conflict of Interest Management procedures should contact their Relationship Manager or other contacts at any of HSBC's offices in Japan.
Standing Firm Against Anti-Social Forces (ASFs)
As a responsible organisation the HSBC Group is committed to actively engaging in activities which contribute to the maintenance of stability and social order. It is our policy to take a firm stance against any group or organisation which engages in activities that may be deemed anti-social. Our position is in accordance with recent guidelines issued by both the Financial Services Agency and the Japan Bankers Association, namely we will:
Our Hyperlink PolicyHyperlinks from HSBC to Websites outside the HSBC Group
There may be cases on our website when the HSBC Group ("HSBC") provides hyperlinks to other locations or websites on the Internet. These hyperlinks lead to websites published or operated by third parties who are not affiliated with or in any way related to HSBC. They have been included in our website to enhance your user experience and are presented for information purposes only. We endeavor to select reputable websites and sources of information for your convenience.
However, by providing hyperlinks to an external website or webpage, HSBC shall not be deemed to endorse, recommend, approve, guarantee or introduce any third parties or the services/ products they provide on their websites, or to have any form of co-operation with such third parties and websites unless otherwise stated by HSBC.
We are not in any way responsible for the content of any externally linked website or webpage. You use or follow these links at your own risk and HSBC is not responsible for any damages or losses incurred or suffered by you arising out of or in connection with your use of the link. HSBC is not a party to any contractual arrangements entered into between you and the provider of the external website unless otherwise expressly specified or agreed to by HSBC.
Any links to websites that contain downloadable software are provided for your convenience only. Again we are not responsible for any difficulties you may encounter in downloading the software or for any consequences from your doing so. Please remember that the use of any software downloaded from the Internet may be governed by a licensed agreement and your failure to observe the terms of such licensed agreement may result in an infringement of intellectual property rights of the relevant software provider which we are not in any way responsible.
We may also include hyperlinks to other HSBC Group websites for your convenience. The products and services offered on these websites may be limited to persons located or residing in only that particular jurisdiction. In addition, the content on these linked websites may not be intended for persons located or residing in jurisdictions that restrict the distribution of such content. The terms and conditions governing the use of the website of each HSBC Group entity may differ and you should consult and carefully read the applicable terms and conditions before using the website.Hyperlinks from External Websites to our HSBC Websites
You must always obtain the prior written approval of HSBC before creating a hyperlink in any form from a third party website to any HSBC website. HSBC may or may not give such approval at its absolute discretion. In normal circumstances, we may only approve a hyperlink which displays plainly our name or website address. Any use or display of our logos, trade names and trademarks as a hyperlink will not be approved unless in very exceptional circumstances and may be subject to a fee as HSBC may determine at its absolute discretion.
HSBC is not responsible for the setup of any hyperlink from a third party website to any HSBC website. Any links so set up shall not constitute any form of co-operation with, or endorsement by, HSBC of such third party website. Any link to our website shall always be an active and direct link to our website and shall be made directly to the home or front page of our website only and that no “framing" or “deep-linking" of our web page or content is allowed.
The HSBC Group is not liable for any loss or damage incurred or suffered by you or any third party arising out of or in connection with such link. For further trademarks and copyright information, please refer to the paragraph below. HSBC reserve the right to rescind any approval granted to link through a plain-text link or any other type of link, and to require the removal of any such link to any of the HSBC Group websites, at our discretion at any time.Our Trademarks and Copyright
The content and information contained within our website or delivered to you in connection with your use of our website is the property of HSBC and any other third party (where applicable). The trademark, trade names, service marks and logos (the “Trade Marks") that are used and displayed on our website include registered and unregistered Trade Marks of ourselves and other third parties. Nothing on our website should be construed as granting any licensed or right to use any Trade Marks displayed on our website. We retain all proprietary rights on our website. Users are prohibited from using the same without written permission of HSBC or such other third parties.
The materials on this website are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), copied, distributed, used for creating derivative works or used in any other way for commercial or public purposes without the Bank's or such other third parties prior written consent.No Warranties
While every care has been taken in preparing the information and materials contained in this site, such information and materials are provided to you “as is" without warranty of any kind either express or implied. In particular, no warranty regarding non-infringement, security, accuracy, fitness for a particular purpose or freedom from computer virus is given in conjunction with such information and materials.
IMPORTANT: By accessing this web site and any of its pages you are agreeing to the terms set out above.
Products and services referred to in this website are offered only in countries where they may be lawfully offered by a member of the HSBC Group. The materials on these pages are not intended for use by persons located in, or resident in, countries that restrict the distribution of such materials.Non-provision of financial services or products
Neither [The Hongkong and Shanghai Banking Corporation Limited] (the "Bank") nor any HSBC Group members offer any financial services or products through their use and operation of this website, or gateway (the "Site"). Products or services on this Site do not constitute an offer or recommendation of any products or services provided by any of the HSBC Group members. The information provided on this Site is not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or regulation. This Site shall not be considered as communicating any invitation or inducement to engage in banking or investment activity or any offer to buy or sell any securities or other instruments outside any jurisdiction where the Bank is not licensed or authorised to perform such activities (hereinafter the "Authorised Countries").
Not all the products and services that you may be able to view via this Site may be available in all geographical locations served by HSBC Group members. You should access only the Local Site(s) associated with your country of residence ("Your Local Site"). If you own products that are not discussed on Your Local Site, information about such products may be accessible on this or another HSBC website. Products and services discussed outside Your Local Site may not be available in your jurisdiction of residence or in the Authorised Countries and may not be appropriate for you. It is the responsibility of any persons accessing this Site and any information available through this Site to inform himself or herself of and to observe fully the applicable laws and regulations of any relevant jurisdiction. HSBC Group members may decline to provide you with products and services solely based on your country of residence.
Products discussed on this Site may not have been registered or authorized by any central bank, governmental or regulatory authority in the Authorised Countries or in the country of your residence. Accordingly, you may not have the benefit of protection from the securities laws, banking laws and other relevant laws and regulations of your country of residence with respect to products or services referred to on or through this Site.
No representation is given that any securities, products, or services discussed in or accessible through this Site are suitable for you or any particular person. You acknowledge that your use of this Site and any requests for information you have made as a result of visiting this Site have not been solicited by the Bank or any of its affiliates and that the provision of any information through this Site shall not constitute or be considered investment or financial advice.
The information contained in these pages is not intended to provide professional advice. Persons accessing these pages should obtain appropriate professional advice when necessary.Copyright and Trademarks
The Group and other parties own the trademarks, logos and service marks displayed on this website. These may not be used without the written permission of the HSBC Group or the party owning these.
Materials on this site are protected by copyright. No part of these materials may be modified, reproduced, stored in a retrieval system, transmitted, copied, distributed or used in any other way for commercial or public purposes without HSBC's prior written consent.No Warranties
Whilst every care has been taken in preparing the information materials contained in this website, such information and materials are provided 'as is' without warranty of any kind, either express or implied. In particular, no warranty regarding non-infringement, security, accuracy, fitness for a purpose or freedom from computer viruses is given in connection with such information and materials.Linked Websites
HSBC is not responsible for the contents available on or the set-up of any other websites linked to this site. Access to and use of such other websites is at the user's own risk and subject to any terms and conditions applicable to such access/use. By providing hyperlinks to other websites, HSBC shall not be deemed to endorse, recommend, approve, guarantee or introduce any third parties or the service/products they provide on their websites, or have any form of cooperation with such third parties and websites. HSBC is not a party to any contractual arrangements entered into between you and the provider of the external website unless otherwise expressly specified or agreed to by HSBC.Email
Email messages sent to HSBC over the Internet cannot be guaranteed to be completely secure. HSBC is not responsible for any damages incurred by users if they send a message to HSBC, or if HSBC sends a message to them at their request, over the Internet. HSBC is not responsible in any way for direct, indirect, special or consequential damages arising out of the use of this website.Transmitting over the Internet
Due to the nature of the Internet transactions may be subject to interruption, transmission blackout, delayed transmission and incorrect data transmission. HSBC is not liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages and transactions you send.Downloading
We do not represent or warrant that the Site will be available and meet your requirements, that access will not be interrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties. We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Site.
IMPORTANT: By accessing this web site and any of its pages you are agreeing to the terms set out above.