Contact us

HSBC Premier Call Centre (24 hours 365 days)

HSBC Premier customers:
0120-777-268 (Toll-free)
81-3-6254-6777 (Overseas Call Collect)

Non-account holders:
0120-89-2028 (Toll-free)

HSBC Premier Centres (in Japan)

[Service Hours]
Monday - Friday 9 am - 5 pm※
Saturdays　　　10 am - 5 pm
* Except holidays
※ Branches are accessible between 5pm and 7pm by appointment
　or on the event of an emergency.

[Office hours for cash and cheque handling services]
Monday - Friday 9 am - 3 pm

Akasaka Branch (Branch code 110)
The Hexagon 1/2F
5-4-7 Akasaka, Minato-ku
Tokyo

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Hiroo Branch (Branch code 100)
Hiroo Plaza 2F
5-6-6 Hiroo, Shibuya-ku
Tokyo

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Yokohama Branch (Branch code 120)
JN-Bldg. 1/2F
3-56-1 Aioicho, Naka-ku, Yokohama-shi
Kanagawa

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Marunouchi Branch (Branch code 130)
Yusen Bldg. 1F
2-3-2, Marunouchi, Chiyoda-ku
Tokyo

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Ginza Branch (Branch code 140)
GINZA888. 1F/2F
8-8-8, Ginza, Chuo-ku
Tokyo

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Ikebukuro Branch (Branch code 150)
1-4F Ikebukuro Ito Bldg.
1-3-5 Higashiikebukuro Toshima-ku,
Tokyo

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Kobe Branch (Branch code 160)
1F Kobe International House
8-1-6 Gokoudori Chuo-ku,
Kobe-shi, Hyogo

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ATMs (in Japan)

* The Foreign Currency ATM Card cannot be used within Japan in basic.

[ HSBC ATMs ]
Akasaka Branch 1F
24 hours 365 days*
The Hexagon
5-4-7 Akasaka, Minato-ku
Tokyo

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Hiroo Branch 2F
24 hours 365 days*
Hiroo Plaza
5-6-6 Hiroo, Shibuya-ku
Tokyo

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Yokohama Branch 1F
24 hours 365 days*
JN-Bldg
3-56-1 Aioicho, Naka-ku, Yokohama-shi
Kanagawa

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Marunouchi Branch 1F
24 hours 365 days*
Yusen Bldg. 1F
2-3-2, Marunouchi, Chiyoda-ku
Tokyo

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Ginza Branch 1F
24 hours 365 days*
GINZA888. 1F
8-8-8, Ginza, Chuo-ku
Tokyo

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Ikebukuro Branch 1F
24 hours 365 days*
1-4F Ikebukuro Ito Bldg.
1-3-5 Higashiikebukuro Toshima-ku,
Tokyo

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Kobe Branch 1F
24 hours 365 days*
1F Kobe International House
8-1-6 Gokoudori Chuo-ku,
Kobe-shi, Hyogo

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HSBC Building 1F
24 hours 365 days*
3-11-1 Nihonbashi
Chuo-ku, Tokyo

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Narita International Airport Terminal 1
6 am to 11 pm
Narita International Airport Terminal 1,
Central Building 1FChuo-ku, Tokyo

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Narita International Airport Terminal 2
6 am to 11 pm
Narita International Airport Terminal 2,
Main Building 1F ATM booth

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* ATM service is not available between 23:55-0:05 due to system maintenance.

[ Partner ATMs ]

Seven Bank ATMs
You can access your HSBC Premier Account through all Seven Bank ATMs.
Find Out More

Japan Post Bank ATMs
You can access your HSBC Premier Account through all Japan Post Bank ATMs.
Find Out More
*ATM locations are in Japanese only.

Overseas ATMs

In overseas, you can withdraw cash in respective local currencies at HSBC ATMs or PLUS network ATMs.
*The applicable foreign exchange rate includes 1% exchange fee when the ATM Card currency differs from the withdrawal currency.
*Usage fee to the local ATM companies may be charged for using non-HSBC ATMs, in which case the fee is added to the withdrawal amount.

• Charges for using ATMs
• Charges for ATM use with Foreign Currency ATM Cards

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• Contact us