Contact us

HSBC Premier Call Centre (24 hours 365 days)

HSBC Premier customers:
0120-777-268 (Toll-free)
81-3-6254-6777 (Overseas Call Collect)

Non-account holders:
0120-89-2028 (Toll-free)

HSBC Premier Centres (in Japan)

[Office hours for cash and cheque handling services]
Monday - Friday 9 am - 3 pm

Akasaka Branch (Branch code 110)
9am-7pm Weekdays & Saturdays
The Hexagon 1/2F
5-4-7 Akasaka, Minato-ku
Tokyo

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Hiroo Branch (Branch code 100)
9am-7pm Weekdays & Saturdays
Hiroo Plaza 2F
5-6-6 Hiroo, Shibuya-ku
Tokyo

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Yokohama Branch (Branch code 120)
9am-7pm Weekdays & Saturdays
JN-Bldg. 1/2F
3-56-1 Aioicho, Naka-ku, Yokohama-shi
Kanagawa

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Marunouchi Branch (Branch code 130)
9am-7pm Weekdays & Saturdays
Yusen Bldg. 1F
2-3-2, Marunouchi, Chiyoda-ku
Tokyo

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Ginza Branch (Branch code 140)
9am-7pm Weekdays & Saturdays
GINZA888. 1F/2F
8-8-8, Ginza, Chuo-ku
Tokyo

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Ikebukuro Branch (Branch code 150)
9am-7pm Weekdays & Saturdays
1-4F Ikebukuro Ito Bldg.
1-3-5 Higashiikebukuro Toshima-ku,
Tokyo

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Kobe Branch (Branch code 160)
9am-7pm Weekdays & Saturdays
1F Kobe International House
8-1-6 Gokoudori Chuo-ku,
Kobe-shi, Hyogo

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ATMs (in Japan)

* The Foreign Currency ATM Card cannot be used within Japan in basic.

[ HSBC ATMs ]
Akasaka Branch 1F
24 hours 365 days*
The Hexagon
5-4-7 Akasaka, Minato-ku
Tokyo

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Hiroo Branch 2F
24 hours 365 days*
Hiroo Plaza
5-6-6 Hiroo, Shibuya-ku
Tokyo

Map

Yokohama Branch 1F
24 hours 365 days*
JN-Bldg
3-56-1 Aioicho, Naka-ku, Yokohama-shi
Kanagawa

Map

Marunouchi Branch 1F
24 hours 365 days*
Yusen Bldg. 1F
2-3-2, Marunouchi, Chiyoda-ku
Tokyo

Map

Ginza Branch 1F
24 hours 365 days*
GINZA888. 1F
8-8-8, Ginza, Chuo-ku
Tokyo

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Ikebukuro Branch 1F
24 hours 365 days*
1-4F Ikebukuro Ito Bldg.
1-3-5 Higashiikebukuro Toshima-ku,
Tokyo

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Kobe Branch 1F
24 hours 365 days*
1F Kobe International House
8-1-6 Gokoudori Chuo-ku,
Kobe-shi, Hyogo

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HSBC Building 1F
24 hours 365 days*
3-11-1 Nihonbashi
Chuo-ku, Tokyo

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Narita International Airport Terminal 1
6 am to 11 pm
Narita International Airport Terminal 1,
Central Building 1FChuo-ku, Tokyo

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Narita International Airport Terminal 2
6 am to 11 pm
Narita International Airport Terminal 2,
Main Building 1F ATM booth

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* ATM service is not available between 23:55-0:05 due to system maintenance.

[ Partner ATMs ]

Seven Bank ATMs
You can access your HSBC Premier Account through all Seven Bank ATMs.
Find Out More

Japan Post Bank ATMs
You can access your HSBC Premier Account through all Japan Post Bank ATMs.
Find Out More
*ATM locations are in Japanese only.

Overseas ATMs

In overseas, you can withdraw cash in respective local currencies at HSBC ATMs or PLUS network ATMs.
*The applicable foreign exchange rate includes 1% exchange fee when the ATM Card currency differs from the withdrawal currency.
*Usage fee to the local ATM companies may be charged for using non-HSBC ATMs, in which case the fee is added to the withdrawal amount.

• Charges for using ATMs
• Charges for ATM use with Foreign Currency ATM Cards

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