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HSBC Premier Call Centre (24 hours 365 days)
HSBC Premier customers:
0120-777-268 (Toll-free)
81-3-5204-5001 (Overseas Call Collect)
Non-account holders:
0120-89-2028 (Toll-free)
[Business Hours (except holidays)]
●HSBC Premier Centre(Branch)
Monday to Friday 9 am - 5 pm*
*Branches are accessible between 5 pm and 7 pm by appointment.
●Sub-branch
Monday to Friday 9 am - 5 pm
Akasaka Branch
The Hexagon 1/2F
5-4-7 Akasaka, Minato-ku
Tokyo
Map
Hiroo Branch
Hiroo Plaza 2F
5-6-6 Hiroo, Shibuya-ku
Tokyo
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Yokohama Branch
JN-Bldg. 1/2F
3-56-1 Aioicho, Naka-ku, Yokohama-shi
Kanagawa
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Marunouchi Branch
Yusen Bldg. 1F
2-3-2, Marunouchi, Chiyoda-ku
Tokyo
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Marunouchi Branch Osaka Shin Sub-branch
9F Nakanoshima Mitsui
Building, 3-3-3, Nakanoshima,
Kita-ku, Osaka City, Osaka
Tokyo
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Marunouchi Branch Nagoya Sub-branch
4F Mitsui Seimei Nagoya Building,
1-4-6, Nishiki, Naka-ku, Nagoya City, Aichi
Tokyo
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* The Foreign Currency ATM Card cannot be used within Japan.
[ HSBC ATMs ]
Akasaka Branch 1F
24 hours 365 days*
The Hexagon
5-4-7 Akasaka, Minato-ku
Tokyo
Map
Hiroo Branch 2F
24 hours 365 days*
Hiroo Plaza
5-6-6 Hiroo, Shibuya-ku
Tokyo
Map
Yokohama Branch 1F
24 hours 365 days*
JN-Bldg
3-56-1 Aioicho, Naka-ku, Yokohama-shi
Kanagawa
Map
Marunouchi Branch 1F
24 hours 365 days*
Yusen Bldg. 1F
2-3-2, Marunouchi, Chiyoda-ku
Tokyo
Map
HSBC Building 1F
24 hours 365 days*
3-11-1 Nihonbashi
Chuo-ku, Tokyo
Map
Narita International Airport
Terminal 1
6 am to 11 pm
Narita International Airport
Terminal 1,
Central Building 1FChuo-ku, Tokyo
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Narita International Airport
Terminal 2
6 am to 11 pm
Narita International Airport
Terminal 2,
Main Building 1F
ATM booth
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* ATM service is not available between 23:55-0:05 due to system maintenance.
[ Partner ATMs ]
Seven Bank ATMs
You can access your HSBC Premier Account through all Seven Bank ATMs.
Find Out More
Japan Post Bank ATMs
You can access your HSBC Premier Account through all Japan Post Bank ATMs.
Find Out More
*ATM locations are in Japanese only.
In overseas, you can withdraw cash in respective local currencies at HSBC ATMs or PLUS network ATMs.
*The applicable foreign exchange rate includes 1% exchange fee when the ATM Card currency differs from the withdrawal currency.
*Usage fee to the local ATM companies may be charged for using non-HSBC ATMs, in which case the fee is added to the withdrawal amount.
Please click a link below to E-mail us your enquiry or feedback.