Contact us

HSBC Premier Call Centre (24 hours 365 days)

HSBC Premier customers:
0120-777-268 (Toll-free)
81-3-5204-5001 (Overseas Call Collect)

Non-account holders:
0120-89-2028 (Toll-free)

HSBC Premier Centres (in Japan)

[Business Hours (except holidays）]
●HSBC Premier Centre（Branch）
Monday to Friday 9 am - 5 pm*
*Branches are accessible between 5 pm and 7 pm by appointment.
●Sub-branch
Monday to Friday 9 am - 5 pm

Akasaka Branch
The Hexagon 1/2F
5-4-7 Akasaka, Minato-ku
Tokyo
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Hiroo Branch
Hiroo Plaza 2F
5-6-6 Hiroo, Shibuya-ku
Tokyo
Map

Yokohama Branch
JN-Bldg. 1/2F
3-56-1 Aioicho, Naka-ku, Yokohama-shi
Kanagawa
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Marunouchi Branch
Yusen Bldg. 1F
2-3-2, Marunouchi, Chiyoda-ku
Tokyo
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Marunouchi Branch Osaka Shin Sub-branch
9F Nakanoshima Mitsui
Building, 3-3-3, Nakanoshima, Kita-ku, Osaka City, Osaka Tokyo
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Marunouchi Branch Nagoya Sub-branch
4F Mitsui Seimei Nagoya Building,
1-4-6, Nishiki, Naka-ku, Nagoya City, Aichi Tokyo
Map

ATMs (in Japan)

* The Foreign Currency ATM Card cannot be used within Japan.

[ HSBC ATMs ]
Akasaka Branch 1F
24 hours 365 days*
The Hexagon
5-4-7 Akasaka, Minato-ku
Tokyo
Map

Hiroo Branch 2F
24 hours 365 days*
Hiroo Plaza
5-6-6 Hiroo, Shibuya-ku
Tokyo
Map

Yokohama Branch 1F
24 hours 365 days*
JN-Bldg
3-56-1 Aioicho, Naka-ku, Yokohama-shi
Kanagawa
Map

Marunouchi Branch 1F
24 hours 365 days*
Yusen Bldg. 1F
2-3-2, Marunouchi, Chiyoda-ku
Tokyo
Map

HSBC Building 1F
24 hours 365 days*
3-11-1 Nihonbashi
Chuo-ku, Tokyo
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Narita International Airport Terminal 1
6 am to 11 pm
Narita International Airport Terminal 1,
Central Building 1FChuo-ku, Tokyo
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Narita International Airport Terminal 2
6 am to 11 pm
Narita International Airport Terminal 2,
Main Building 1F ATM booth
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* ATM service is not available between 23:55-0:05 due to system maintenance.

[ Partner ATMs ]

Seven Bank ATMs
You can access your HSBC Premier Account through all Seven Bank ATMs.
Find Out More

Japan Post Bank ATMs
You can access your HSBC Premier Account through all Japan Post Bank ATMs.
Find Out More
*ATM locations are in Japanese only.

Overseas ATMs

In overseas, you can withdraw cash in respective local currencies at HSBC ATMs or PLUS network ATMs.
*The applicable foreign exchange rate includes 1% exchange fee when the ATM Card currency differs from the withdrawal currency.
*Usage fee to the local ATM companies may be charged for using non-HSBC ATMs, in which case the fee is added to the withdrawal amount.

• Charges for using ATMs
• Charges for ATM use with Foreign Currency ATM Cards

Please click a link below to E-mail us your enquiry or feedback.

• Contact us