HSBC Personal Customer

The HSBC Group has decided to discontinue HSBC Premier services in Japan.

Limited services are offered to existing customer only.

News & Press Releases

Notice Regarding HSBC Premier Services Termination
29 Mar 2013

Important Announcement for HSBC Premier Customers
22 Feb 2012

Download form of account closure set
28 Mar 2012

HSBC Personal Account (ex HSBC Premier) Service Charges (As of January, 2013)
04 Jan 2013

Notice to Dormant Account Holders and Request of Contact Information Update
04 Apr 2013

Notice to Overseas HSBC Individual Account Holders
09 May 2013

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TTM as of Month End

The Call Centre has been closed after 28 September, 2012 and we are receiving your enquires (including foreign exchange rates enquiry) at Tokyo Branch from 1 October, 2012.
-0120-777-268 (domestic/toll -free)
-81-3-5204-5001 (overseas/charged)
  9 am - 5 pm, Monday to Friday (Tokyo time)
*To overseas HSBC individual account holders:
In February 2012, the HSBC Group announced its decision to discontinue HSBC Premier services in Japan. As a result of this, HSBC in Japan no longer provides any support services (including overseas account opening support services) for HSBC overseas individual account holders. If you have any questions or inquiries regarding overseas individual accounts, please contact the appropriate HSBC overseas branch directly.

From 1 October, remittances via telephone are only available to your own account at another bank. The maximum transfer limit is 500,000 yen (or equivalent) per daily total.
-Domestic transfer (yen, foreign currency)
-International remittance to international HSBC account (yen, foreign currency)
International remittances to non-HSBC accounts are not available.

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The Hongkong and Shanghai Banking Corporation Limited
Registered Financial Institution: Director of Kanto Local Finance Bureau (Tokin) No.105
Member: Japan Securities Dealers Association and The Financial Futures Association of Japan